Shipping policy
Average delivery time for all packages:
- Processing time: Once an order has been placed, we need 1-3 business days to process it. It usually takes one business day during the week, but if you order on a Friday evening or over the weekend, it may take a little longer.
– Delivery time: After processing, your order will be shipped and delivery takes an average of 8-12 business days.
We strive to make the ordering and delivery process as smooth as possible for our customers. Should you have any questions or concerns, please do not hesitate to contact our customer service team. Below you will find an overview of the processing and delivery of your order.
Placing an order
Placing an order at Lunessa London is quite simple:
1. Choose your product: Visit the product page and add the desired item to the shopping cart by clicking the “Add to Cart” button. Make sure you select the correct variants.
2. Proceed to checkout: If everything is in order, click on “Proceed to checkout”. On the information page, enter your address details carefully. Make sure that all the information is correct and then click on “Continue”.
3. Review shipping details: On the Shipping page, review your address information. Note that every shipment is sent free of charge as a token of our appreciation for our customers.
4. Select payment method: Click on “Continue to Payment” to select from a variety of SSL-encrypted payment options that ensure a secure transaction:
- Credit Card (AMEX, Mastercard, Maestro, Visa)
- PayPal
5. Complete your order: After you have selected your payment method, click on “Complete your order” and follow the instructions. If you encounter any issues, please contact us.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your doorstep for free, with no minimum order required.
Shipping your order
Found the perfect look or accessory on our website? We'll make sure your order is processed and shipped as quickly as possible. To offer fair prices, we collect parcels in bulk and ship them as soon as we reach our minimum quantity.
We appreciate your understanding and support in helping us create a better, healthier world.